Customer Service

If you want to change or cancel a booking please phone 03 9830 6767. Note - this is governed by our Terms & Conditions and amendment and/or cancellation fees apply.

Are there any hidden charges in your rates?

No - as long as you meet the minimum age requirement, we have ensured that the price you see is the price you pay ... Drive Away ... Your final booking screen details all the inclusions that make up the price you pay. As well as these inclusions, we also detail any optional charges, which include:

1. Insurance Excess Reduction
2. Driver Age Surcharges
3. Equipment requests (such as baby seats)

How old do I have to be to hire a car?

If you're over 18 years old and the holder of a valid international drivers' licence or a current open local licence, you're eligible to drive in Australia. Some vehicle hire companies require the driver to be over the age of 25. Other companies have lower minimum age requirements, such as 18 or 21, and may require a surcharge.

Where can I pick up my vehicle?

You can collect your vehicle from the location listed where you view your selected vehicle type. If you're not sure what that is, check your confirmation e-mail for all of the details. What is your policy on matching rates?

Adelaide Car Hire's rates are always lower than other suppliers, so there is never a need for price matching.

Where do I drop off the vehicle?

Can I request additional equipment, such as Baby Seats, Ski Racks etc.?

Yes - These requests are made at the time of booking. They are not guaranteed until the Motor Vehicle supplier has confirmed this to you via email.

Are we there yet?

No

What if I want to book to pick up a car next month?

Adelaide Car Hire specialises in 'distressed inventory' - such as empty airline seats, vehicles that haven't been booked ahead and would otherwise stay idle are made available to you via this site.

Do you keep my credit card information?

For pre-paid bookings, your credit card details are sent in encrypted form to the bank, and are processed by them. For non pre-paid bookings, your credit card details are used to secure your booking, payment is made to the supplier upong pick-up of your vehicle.

What is distressed inventory?

When a vehicle hire company has vehicles that are not already booked, it makes them available to us at heavily discounted rates. The theory is that it's better to hire the vehicle out at a discount than to have it sitting in a lot.

Do I have to bring the car back within the 15 day period?

No. The fifteen day period is for pick ups only. You can hire the vehicle for as long as you like.

Are we there yet?

No

What kind of license do I need?

If you're over 18 years old and the holder of a valid international drivers' licence or a current open local licence, you're eligible to drive in Australia.

What companies is Adelaide Car Hire affiliated with?

Our suppliers are Budget, Hertz, Apollo, Europcar, Thrifty, Avis, Britz, Backpacker, Network Rentals, Hawk, and Red Spot Rentals.

How do I know it's secure to book online?

Check out our Security and Privacy page

Are we there yet?

Yes!

4. How to Contact Us

We welcome any feedback you may have. We're dedicated to making this site the best it can be for our customers. If you feel we offer a valuable and useful service, remember to tell your friends. If you have any questions or comments about the services we offer, please don't hesitate to contact us on 03 9830 6067 (+61 3 9830 6067 International).